Disputed Delivery

In instances where we suspect fraudulent activity, which includes but is not limited to circumstances where there are claims relating to orders having been placed, but not received, if we suspect that you are returning items after they have been used or worn, or items returned that are not on your order details. We reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in the future if we suspect any fraudulent activity.

If this happens and you think we've made a mistake, you can contact us and a member of our Escalation team will discuss this matter further with you.

If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for your order is updated by the carrier (i.e. updated as delivered to the address set out in the dispatch confirmation). We will not be able to raise an investigation with the courier after this time-frame.

We reserve the right to request evidence before issuing any refund of the price and/or any associated delivery costs, if you are unable to provide the requested evidence, we will not be able to issue your refund.