How do I return by Royal Mail?

Returning your items with Royal Mail couldn't be easier!

1. Fill in the returns form provided with your order, making sure to list the items and the reason they are being returned.
2. Pack up your returns safely and securely (this doesn’t have to be the original packaging!) and make sure to include the returns paperwork inside.
3. Choose Royal Mail here.
4. Drop your order off at your local Post Office, and make sure to obtain a Proof of Postage receipt (remember to keep a hold of this until you’ve received your full refund, as the return is your responsibility up until the point that we receive it back).

You can track your Royal Mail return at any point here. Remember it can take a few days for your parcel to even reach us before going through the returns process. We aim to have your refund processed within a maximum of 10 working days from the date the parcel shows as delivered back to us on your tracking.

Note: Please be aware that if you arrange for collection from your home with Royal Mail, then you will not be issued a proof of postage receipt. Without a proof of postage receipt, we cannot see the address that your parcel was returned to (our distribution centre) which means we cannot accept this is valid proof of postage. 

The easiest, fastest and most convenient way is to return via our Returns Portal.