How do I return by Royal Mail?

Returning your items with Royal Mail: 

1) Complete your returns note, selecting a reason code relevant to the item being returned – a list of reason codes can be found on your returns note.

2) Enclose the slip in the parcel with your items, ensuring that the items are wrapped and the parcel sealed.

3) Write your order number on the FREEPOST label provided and attach this label to the exterior of your parcel – please ensure any original delivery labels are covered to avoid any confusion at the delivery office. 

4) Then simply drop off your parcel at your local Post Office - please make sure to obtain your Proof of Postage receipt and keep this until you've received your full refund. 

You can also arrange a replacement returns label by following the steps below:

1) Click here to visit the Royal Mail website - here

2) Complete the required information and print the label or download a QR code to your mobile phone. The QR code can be shown at your local Post Office, where a returns label can be printed.

3) Take your item into your local Customer Service Point or Post Office branch. Please remember to obtain & hold on to your Proof of Postage when returning.