I have received my refund but you have not refunded the delivery charge, why is that?

We will only refund your delivery costs under special circumstances, for example if your entire order was faulty or incorrect, or if you notified us of your wish to cancel under the Consumer Contracts Regulations. Please click here to read more information on the Consumer Contracts Regulations.

If you chose to have your order sent to you on an express delivery service, we will only refund you for the cost of standard delivery. 

If you are a QVIP customer, please see the terms of purchasing the QVIP delivery pass.