How do I return an item purchased online?

We hope that you love your new purchase, but if for any reason you need to return your items, you can do so within 28 days of receipt to receive a full refund.

Returning online purchases in store: 

You can now return your item(s) to one of our standalone Quiz stores for a refund or exchange by following the below steps:

1.  Take your unwanted item(s) to your local store along with your order invoice
2. Let a member of our team know whether you are looking for a refund or an exchange (please note: we can only offer an exchange for the same item in a different colour or size) 
3. If you have chosen a refund, this will be issued to your original payment method within 3-5 working days

Returning items with our freepost returns label (UK only):

You can return your item(s) through the post by following these simple steps:

1. Fill in the returns form provided with your order, making sure to list the items and the reason they are being returned.
2. Pack up your returns safely and securely (this doesn’t have to be the original packaging!) and make sure to include the returns paperwork inside.
3. Choose which carrier service you’d like to use to return your items (see below), and stick the appropriate label on the front of your parcel. Please make sure that this covers the original label with your details on, as this may cause some confusion in the carrier network.
4. Drop your order off at your chosen carrier, and make sure to obtain a Proof of Postage receipt (we ask that you keep a hold of this until you’ve received your full refund, as the return is your responsibility up until the point that we receive it back).

Returning online purchases via the post (international orders only):

Unfortunately we do not provide free returns for any orders delivered outside of the UK, however you can still return your order through the post: 

1. Fill in the returns form provided with your order, making sure to list the items and the reason they are being returned.
2. Pack up your returns safely and securely (this doesn’t have to be the original packaging!) and make sure to include the returns paperwork inside.
3. Arrange to have the parcel returned through a courier of your own choice to the following address: Website Returns
   Quiz,
   2 Belgowan Street,
   Bellshill,
   Scotland,
   ML4 3NS
4. Make sure to obtain a Proof of Postage receipt (we ask that you keep a hold of this until you’ve received your full refund, as the return is your responsibility up until the point that we receive it back).

Some items are non-returnable due to hygiene reasons, and this will be clearly marked on our website. This does not affect your statutory rights.

We ask that all items are returned in their original selling condition. Please note that all items will be inspected when they reach our Warehouse and will be sent back if they are found to be in an unsuitable condition.

For Royal Mail

For Asda To You

For Collect Plus