It can take up to 5 working days for from the date you posted your return, for the parcel to arrive at our Distribution Centre. You will be able to track the progress of your return back to us using the tracking information provided on your Proof of Postage receipt.
Please make sure to keep your Proof of Postage receipt safe until you receive your full refund.
Once we receive your return, your refund will be processed within 7-10 working days and we’ll send you an email once this has been done, so there is no need to contact us.
It then takes between 3-5 working days for the refund to clear into your original payment method.
If you don’t receive your full refund within this timescale, just get in touch with your order number, a list of the items returned and an image of your proof of postage receipt (showing the tracking information) and our friendly Customer Care team will be happy to help!