Why haven't I received a confirmation email?

You should receive an email confirmation within a couple of hours of placing your order. This will be sent to the email provided at the time of ordering, or the email address used to register your QUIZ account. 

If you don't receive an email confirmation, there are a couple of things we would ask that you check before contacting us: 

• Your confirmation email may have been filtered into your junk or spam folder, so please check to make sure this hasn't happened.
• If you have a QUIZ account, you can log into your account and check your order history.
• You can check your method of payment for any transactions, these will show as pending until the order has been despatched.

If you have been charged for an order but have received no confirmation email, please get in touch with our friendly Customer Care team and provide them with the email address, Post Code and full name you used to place the order. They'll be able to check whether your order was successful.

Please note: Certain payment methods such as Klarna will also provide your order number as a reference number, if you are unsure you can always reach out to our customer care team who will always be happy to help!