What are my delivery options?

A more detailed description of each service is available below:

QVIP costs just £9.99 and includes free delivery for a whole year with no minimum spend. Full details of QVIP can be found here

Standard Delivery

The Standard service ensures that you will receive the goods within 3-5 working days. The Standard service costs £3.99 and a signature may be required on receipt.

Next Day Delivery

Mainland UK & Northern Ireland Next Day:

The Next Day service will endeavor to have your goods with you between 8am and 9pm Monday to Saturday, providing you place the order before 7pm Monday to Friday or before 3pm Sunday (Please note we do not dispatch orders on a Saturday so any Next Day orders placed on a Saturday will be delivered on Monday). Orders placed after the cut off will be delivered within 2 working days. The cost of the next day service is £5.99 and a signature on receipt may be required.

Next Day delivery is not available to certain postcodes.

*Excluding Sunday & Bank Holiday.

**Excluding Sunday & Bank Holiday.

* During November and December, deliveries may be delayed or delivered outside of the 8am-9pm delivery time scale. Couriers will be delivering later, and some couriers may to multiple drop offs each day. We ask for your patience and understanding whilst our courier partners experience high volumes at this time of year.

Collect in Store

Collect in Store is currently only available in a limited number of stores, please check here.

Orders will be delivered within 3-5 working days and you will receive an 'It's Arrived' email once your order has arrived in store. 

You will then have 14 days from the date of the 'It's Arrived' email to collect your order. Any orders not collected within this timeframe, will be returned to our Warehouse and a refund will be processed. 

Collect+ Delivery 

CollectPlus is a parcel service delivering freedom and convenience, not just parcels! We have a network of over 7,000 local stores, open from early - till late and often 7 days a week, allowing you to drop off or pick up parcels at a time and place that suits you.

You can find your nearest CollectPlus store here or by downloading the FREE CollectPlus App. The App is available for iOS and Android. Search CollectPlus on the App Store or Google Play.

International Delivery

We are now delivering to many countries around the world. Please see the International Delivery page for a full list of countries we deliver to.

Express Delivery:

Where available, the Express service will ensure you receive the goods between 8am and 5pm Monday to Friday and 8am and 5pm Saturday, providing you place the order before 7pm. Orders will be received within 2-3 working days. Orders placed after 7pm will be despatched the next available working day. We hope to offer more available destinations in the near future.

Standard Delivery:

Tracking is available on Standard International Orders and a signature may be required on receipt. If for any reason your parcel does not reach you in the stated time, please allow up to 25 working days from the date you have received your dispatch email to contact us, at which point we will be able to resolve your issue for you. Please email contact us with your order number and delivery details to help us resolve the issue as quickly as possible.

Working Days - The term "working days" applies to Monday-Friday.

Saturday, Sunday and Bank Holidays are not classed as working days. Please check the specific order types above for dispatch information.

Please note that, in the event of industrial strike action by our delivering partners, we cannot guarantee delivery in the stated time frame. Please contact us for further information if required.