How can I return an item I bought in store?

Some of our stores remain temporarily closed due to COVID-19. You can find a list of opening dates here. Be sure to sign up to our Newsletter on the homepage for more info about your local store!

Changed your mind about an item you purchased in store? Not to worry, you can return your item to any of our standalone stores for a refund within 14 days (and 7 days for sale items) as long as you meet the following conditions:

• The item has to be unworn and in it's original condition, which includes any labels and hygiene strips still being attached.
• Your original Proof of Purchase receipt is required, and without this we are unable to accept your item back.

Any returns made outwith our Refund Policy timescale will be honoured at the store manager's discretion.

Please note: Items purchased in store can't be returned through the post and need to be returned to a stand alone QUIZ store.