Why is my order late?

The delivery date shown at checkout and on your dispatch email is the estimated date your order is due to arrive, so it may not arrive when expected - however we will always expect our standard delivery services to arrive within 5 working days and for next day delivery to arrive the next working day.*

If its the final day your delivery is due to be received theres a few things you can check:

• Our couriers deliver between 8am and 9pm so it could just arrive later in the day
• If you've received a Dispatch Email but the delivery window hasn't passed, then your order is making its way to you. 
• Double check the delivery option you selected and the cut off times. You can check delivery timescales here. 

Please note, we cannot check on the progress of deliveries until the delivery date has passed. 

If your delivery date has passed, please contact us with your order number and the email address used to place the order and we'll be happy to help!

You can find all our delivery timescales here!

*UK & Northern Ireland only