Can I return an item purchased in store before lockdown?

Unhappy with an item purchased in store before lockdown?  

We understand lockdown has made it difficult for our customers to return items to store, so not to worry, we've introduced measures to make sure everyone has a fair chance to return any unwanted purchases. 

First, it's important to check whether your local store is open, you can check this here. If your local store is closed, please keep a hold of your items until an opening date is announced on our website.

If your return has been affected by lockdown, we will be happy to accept any items purchased between 1st November 2020 - 24th December 2020 for an exchange or credit note (a valid receipt is required) for 14 days once the store reopens. (This does not affect your Statutory Rights)

Please note: Our standard Returns Policy (14 days for full price items and 7 days for sale items) applies for any purchases made after the store has reopened. 

Any questions? Don't hesitate to get in touch with our friendly Customer Care team on the links below!