I've lost my store receipt, can I still return my item? In order to accept a store purchase back as a return, we do require your original purchase receipt. Without a receipt, we're unfortunately unable to offer a refund, exchange or credit note. This doesn't affect your Statutory Rights. Was this article helpful? 2 out of 18 found this helpful Still need help? Available 9am-5pmMon-Fri Facebook Messenger Available 9am-5pmMon-Fri Whatsapp Us Available 9am-5pmMon-Fri Contact Us Available 9am-5pmMon-Fri Tweet Us