We always hope that you love your new purchase but we understand, sometimes you need to return an item just because it doesn't suit.
Any full price items purchased in store can be returned back to us for a full refund within 14 days (7 days for sale items). The item can be returned to any standalone store, as long as you are able to provide your receipt (we are happy to accept both paper and e-receipts)
Your refund will be processed to the original payment method, so if the item was purchased via card please ensure to take this along as without this we can't process a refund.
Please note: Any purchases made in Quiz Concessions within Department Stores or from another online retailer, must be returned to the store of purchase. We have no control over the Department Stores Refund Policy.
Is your local store closed? We understand that your local store may be closed due to local lockdown restrictions, so we ask that you please keep a hold of your item (and receipt!) until the store has reopened. You will then have 14 days to return an item for a refund once the store reopens. To find out more about your local store, please see the following page.