Why haven't I received my full refund?

We're really sorry to hear that you haven't received your full refund. We understand that this can be frustrating

Consistent with industry practice, we have introduced a £1.99 administration fee in relation to online returns sent to our Distribution Centre.

Online returns result in delivery and handling charges being incurred. The inflationary cost increases being experienced across the retail sector, means the provision of universal free returns is no longer sustainable and the administration charge helps to offset these recent cost increases.

Online returns can still be made free of charge to one to any stand alone Quiz store. Click here to find your nearest store.

Top Tip: Remember that if a promo code is used on an order then, the total amount refunded will be minus the promo code's discount percentage.

If you still require assistance then please contact our friendly Customer Care Team below who will be able to help you!