Ordering & Payment
Ordering
- What are my options if something on my order is incorrect?
- Can I amend the items in my order?
- There is a mistake with my order, what should I do?
- Why haven't I received a confirmation email?
- Have you dispatched my order?
- Why have I been refunded for an item in my order?
Payment
- Have you received your confirmation email but payment hasn't been taken for your order?
- Which payment methods do you accept online?
- When will my payment be taken?
- How do I use PayPal to pay for my order?
- Can I use my Refund Card online?
- Why will my card payment not go through?
Promotions and Discounts
- How do I use a discount / promo code?
- Can I use more than one discount code on my order?
- Why won't my discount / promo code work?
- I forgot to apply my promo code, can this be applied after I make my purchase?
- Do you offer NHS discount?
- How can I use my Student Discount?