Returns & Refunds
Refund Policy
- Christmas Returns Policy
- Refund Policy - Online Purchases
- My card has expired, how will I receive my refund?
- Can I return an online order in store?
- I have received my refund but you have not refunded the delivery charge, why is that?
- Can I have an exchange instead of Refund?
Return Queries
- Have you received my return?
- When will I receive my refund?
- I forgot to include my returns slip in my return, what should I do?
- Can I send back my returns in more than one parcel?
- I've lost my invoice, can I still return my order?
- I paid using Klarna, how will I receive my refund?
How to Return
- How do I return an item?
- How do I return a Quiz item purchased from a different retailer?
- How do I return my Collect in Store order?
- How do I return an item if I don't live in the UK?
- How can I return an item I bought in store?
- How do I return by Hermes?