Returns & Refunds
Refund Policy
- Can I return an online order in store?
- My card has expired, how will I receive my refund?
- I've lost my store receipt, can I still return my item?
- Refund Policy
- Can I have an exchange instead of Refund?
- Can I get a refund on VAT if my item is delivered outside the EU?
Return Queries
- Can I return an item purchased in store before lockdown?
- Have you received my return?
- When will I receive my refund?
- I've lost my invoice, can I still return my order?
- I paid using Klarna, how will I receive my refund?
- Do I have to pay for returning an item?
How to Return
- How do I return an item?
- How do I return a Quiz item purchased from a different retailer?
- How do I return my Collect in Store order?
- How do I return an item if I don't live in the UK?
- How can I return an item I bought in store?
- How do I return by Hermes?