Returns & Refunds
Refund Queries
- Refund Policy - Online Purchases
- What happens if I return an item bought using a Gift Card?
- Are there any items that are non-returnable?
- I have received my refund but you have not refunded the delivery charge, why is that?
- Can I have an exchange instead of Refund?
- My card has expired, how will I receive my refund?
Return Queries
- Have you received my return?
- When will I receive my refund?
- I've lost my returns note, what should I do?
- Do I have to pay for returning an item?
- I paid using Klarna, how will I receive my refund?
- I forgot to include my returns slip in my return, what should I do?
How to Return
- How do I return an item purchased online?
- How do I return by Royal Mail?
- How do I return by Hermes?
- How do I return by Asda To You?
- How do I return by Collect Plus?
- How do I return my Collect in Store order?