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  1. Quiz
  2. Returns & Refunds

Returns & Refunds

Refund Queries

  • Refund Policy - Online Purchases
  • Christmas Returns Policy
  • What happens if I return an item bought using a Gift Card?
  • Are there any items that are non-returnable?
  • I have received my refund but you have not refunded the delivery charge, why is that?
  • Can I have an exchange instead of Refund?
See all 9 articles

Return Queries

  • Have you received my return?
  • When will I receive my refund?
  • I've lost my returns note, what should I do?
  • Do I have to pay for returning an item?
  • I paid using Klarna, how will I receive my refund?
  • I forgot to include my returns slip in my return, what should I do?
See all 11 articles

How to Return

  • How do I return an item purchased online?
  • How do I return by Royal Mail?
  • How do I return by Hermes?
  • How do I return by Asda To You?
  • How do I return by Collect Plus?
  • How do I return my Collect in Store order?
See all 10 articles
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